If the basic troubleshooting does not work, however, the problem may exist within the speaker hardware. I have a Sony Bravia TV with audio optical output. Lines and pixels. Optical Audio light output is a dim red. [G]: Audio Analog IN jack [H]: Audio Analog cable [I]: Audio Analog OUT jack NOTE: For details, refer to Connecting with a TV in Startup Guide of your Sound Bar/home theater system or home audio system. If the do not… If you don't find this option, go to the next step. How to Fix the Audio Problems With the Sony Bravia TV, Sony: Speakers Have No Sound or Low Volume, Sony: How to Troubleshoot if There Is No Sound or Intermittent Sound From the Speakers. 6. I am running an optical cable from the optical output of the sony bravia to a vizio 2.1 soundbar. To get the full experience on Sony.com, please change your settings to allow JavaScript. Make sure it's set to Audio Out. Select Sound, Display & Sound, or BRAVIA Settings. In many cases, this becomes an upgrade to the sound system and overall sound capabilities. It looks like JavaScript is disabled in your browser. I assumed this was a mature standard. Lastly, turn off the surround sound if no external system is attached to make the internal speakers the default use setting. I'm trying to set it up to my Sony Bravia KDL-42EX440, but it's not working. Return everything to power and turn on the television. For audio connection, press the HOME button on your remote, then select Settings → Sound → Speakers → Audio System. If approved, a temporary shopping pass that could be up to $1500 in available credit may be issued and sent to your smartphone, allowing you to shop online right away. Our site is not optimized for your current browser. I mean, I just briefly tested it, out of curiosity to see if it was finally fixed and it seems worse than before . First, check the remote control for functionality by turning the television off and on again. Reboot your computer. Clear cache & reset. Select Display & Sound — Audio output — Speakers — Audio system. Repair information and service assistance, Keep track of all your products in one location, A place where you can find solutions and ask questions, CareersContact UsCompany InfoVoluntary Recall, SEL TERMS AND CONDITIONSSEL PRIVACY POLICYCA PRIVACY NOTICEDO NOT SELL MY PERSONAL INFORMATION. TV: SONY - BRAVIA KDL-55W805C Soundbar: Yamaha YSP-1600 When I got the soundbar last week, I used HDMI arc from the TV to the soundbar and changed a couple of settings and bingo, it sent its audio to the soundbar (I just use TV apps like netflix). KODI displays AAC and 2.0. Any ideas? On the remote, press the HOME button. Select Sound → Speakers → Audio system. We recommend downloading and installing the latest version of one of the following browsers: Our site is not optimized for your current browser. Slow or unresponsive remote. I’m a new Sonos user trying to get Beam connected to a Sony Bravia KD-43XF7005 TV. You can adjust from OFF, 1 (10 ms) ... Have a Sony Bravia 48WD65X - the sound and mouth movements are not in … Adjusting the settings to ensure the speakers are set as the primary sound source is important. If available, set the Dolby Digital Plus output setting to Dolby Digital. Be among the first to get the latest I am about to invest in a 5.1 audio system to connect to my Bravia TV. If it’s not working yet, try setting Digital Audio as your default, although this shouldn’t be necessary. NOTE: If Audio output is not shown, skip this step. Make sure you are using the Bravia internal speakers only because an external speaker system that experiences issues requires a different approach to troubleshooting. IMPORTANT: The following shows you solutions if you experience problems when connecting a TV and an Audio/Video device via an HDMI cable. If you want to use the Digital Audio Out (Optical) port on your TV, you can listen to Dolby Digital® sound following the steps below. If you had any storms recently, let me know that too. Hey everyone. Not working, as I wrote in the update. Hi, I have a 1yo Sony X9500 65" TV. - Set Speakers to TV Speakers in the Sound settings. Boot sequence is critical. Audio Support. Browse Community. To enable Dolby Digital Plus on a Home Theater System, Sound Bar, or A/V Receiver, connect an HDMI® cable to the HDMI ARC or HDMI eARC port on your TV. Save time, fix your TV online: ... Poor audio quality, mechanical sounds or no audio. Sony news in your inbox. Laptop - Sony vaio - VPCEA22FX Select Digital audio out, then set to PCM. ... Connect and disconnect an HDMI cable from the BRAVIA TV and Sound Bar/AV receiver. In this case, professional repair or speaker replacement is not uncommon. These simple sound settings ensure the speakers are the primary sound source and should resolve any issues not specifically related to the hardware. Use new quality cables and check all connections to ensure the external speakers function as intended. Under the TV category, select Sound, Display & Sound or BRAVIA Settings. There is no software update and I have tried the Sony troubleshooting page , done what they suggested and no joy. Unplug any external audio systems to isolate the problem to the built-in speaker system of the TV. Hi, I have a Sony 55" KD55AF9BU tv which is 13 months old and just out of it's year's warranty. Verify that the audio output setting of your TV is set to the audio system. Cant get it to work again. Turn on the TV, then your audio device. Next, check the audio jack for a cable. Perform the steps below if your audio system isn't compatible with Dolby Digital or DTS. NOTE: If Audio output is not shown, skip this step. What I Have done: Replaced the AU board on the A Sony TV Bravia KDL-40XBR2 on the advice of another technician. When running Jarvis and movies or TV, I only get stereo. Keep playing around with sound options. I have sound on the TV but no sound from the Pioneer amp speakers. Also, check the main menu and turn the speakers to On to ensure they are activated. My new Beam just arrived. I have to manually turn off my receiver and back on in order to get sound. If either of the products doesn’t support ARC/eARC, the connection of an optical audio or audio cable will be needed. Q1. Below are 4 steps that should resolve many issues. Sony TVs with no sound or sound-adjustment problems often benefit from a basic troubleshooting process. I have the Beam connected to HDMI3 (ARC) and it shows the Sonos image on screen indicating that the video connection is working correctly. Third-party devices may cause the Control for HDMI or BRAVIA Sync function of the TV and the audio device to stop working. The connected audio system is turned on automatically. - switch audio output to TV speakers. Manuals are posted on your model support page. Interestingly, I have a 2020 LG 55inch OLED BX 4k and a Sony HT-Z9RF. x A/V SYNC (Synchronizes audio with video output) Lets you delay the audio output so that the time gap between the audio output and visual display is minimized. I've tried to select in Sound options menu --> PC and even HDMI1 and nothing happens in both ways. The manual says that the TV has an Audio Output via Phono Jacks (plural). Select Digital audio out → PCM. The other workaround is through an external speaker system. Re: Sony Bravia (KDL-32BX400) Audio IN problem The TV is designed to mute audio from the Digital Audio Out (Optical) port when receiving Dolby Digital Plus™ audio. Pursue the customer support channels at this juncture. This means I am not able to experience decent audio when watching films on netflix. Disconnect the power cords (mains lead) and the HDMI cable from both the TV and audio system. You use both times your PC analogue audio output. Sony TVs with no sound or sound-adjustment problems often benefit from a basic troubleshooting process. Update your TV to the latest system firmware. The volume can be controlled using the TV's remote. Unplug headphones and all other non-HDMI output from your computer. To All The intent of this thread is to provide the Sony Communiity with some general troubleshooting advice for people who are experiencing issues that are related to a device that is connected via HDMI. Select Settings. Please help. Is the Sony TV HDMI-ARC feature compatible with all ARC enabled device regardless of manufacturer? When I used to connect my computer to my tv through HDMI, the audio used to be broadcasted on my TV automatically. Before I did this the USB ports worked fine. Since a few weeks, it doesnt. Select Audio system depending on your TV menu options: Select Display & Sound → Audio output → Speakers → Audio system. The physical speakers are integrated into the television, and no external cables are present. Select Sound, Display & Sound, or BRAVIA Settings. Select Digital audio out, then set to PCM. Only HDMI does. Select Settings. To get sound from your TV, you will need to connect the audio system with an optical cable or audio cable. For Android TV™ models, if the audio system is not compatible with Dolby Digital or DTS, perform the following steps. If the factory reset does not solve the problem, you may have an issue with audio cables and physical speakers that cause the sound malfunctions. No sound. Press the Volume+ button on the BRAVIA remote commander to increase the volume control. If not, let me know. Press the HOME button. Bravia KDL 46EX723 Audio Outputs I want to connect my Bravia KDL 46EX723 TV to my HIFI system to get better sound. I have not been able to get an optical audio output signal from my TV (Sony Bravia KDL-40XBR2, 1080p), when I use its HDMI inputs (there are 2): Sources - SONY CD/DVD upconverting player (DVP-NS75H) using HDMI to the TV; Comcast Motorola HD-DVR using HDMI to the TV. Next, go to your TV's menu, access the Audio section of your menu, and see if your Audio output is set to SPEAKER ON, and not RECIEVER ON. External equipment attachments like theatre surround sound speakers may get switched out and replaced. Select Audio output. For example, if an external audio system is selected as the audio output, the TV speakers will be disabled. I replaced the cable but the problem persisted. No audio, but only video from HDMI output to LCD TV. To run the factory reset, press the Home button on your remote and choose Settings, followed by Storage and Reset. That one was working fine, I remember! - Press MUTING or VOL + so that “Muting” disappears from the screen. If it is set to Audio System, sound is not output... - Sony Bravia 40" LCD TV If model-specific information is required to complete each step, check your manual. If the audio device connected to the TV does not support compressed audio, sound may not be output depending on the type of broadcast or video. This is connected to a Pioneer VSX-D414 amplifier audio optical input. It works for a number of other short-term, intermittent problems as well. ... How to perform a power reset on a Sony television. Check your TV manual for more details. The soundbar is set to the optical input. Do you have an HDMI output on your PC or just a DVI and a VGA ? Check BRAVIA TV system software is update in to the most current version. Unplug the TV from the power outlet and wait several minutes while the power leaves the system. NOTE: Set the Control for HDMI (BRAVIA Sync) of the TV and Sound bar to ON. Since a few weeks, it doesnt. playback will be fine for anywhere from 5-30 mins and then just completely drop out until I change audio output device to TV speaker and then back to eARC. DVI or VGA do not trigger PC's digital integrated audio output. I am getting audio drop outs when using eARC and ATMOS. Consider running a simultaneous power cycle on your cable box, external audio and other connected systems at the same time. The actual sound settings can cause issues within the sound system. Select the Factory Data Reset option and erase everything to restore the television to the factory default settings. Turn down your volume to a normal level after that test. We just can't get the PS4 to output in Stereo. Ive tried reading the manual and Ive also tested pretty much every setting I could try. Test for audio to see if any problems continue. My husband noticed it first, but he's a musician so is very attuned to the sound side of things. I don't know what else to try.My cable from audio card is working fine for sure, it is something wrong with audio in settings on TV but I can't figure it out what! If sound comes out of your computer on reboot, it’s still not working. A quick reset through the power cycle can work magic for a television with sound problems. I could charge my phone regularly or plug in a USB pen to view images or videos. So question is why does Sony introduce new APIs and leave them broken? Select Audio output. If your TV is BRAVIA, update the TV software to the latest version. Select Settings. Share your experience! Headphones or external audio cables can transport the sound away from the speakers and through the external cable system. Next, access the settings menu on the television and locate the Headphone/Audio Out option. You lose any custom settings, but the sound functions return to the normalized settings as if the television is brand new. The best of what Sony has to offer on iOS or Android. We just got a Sony Bravia KD49XD8077SU which is great...apart from the sound. Turn on the TV, then your audio device. Skip this step if unavailable. To get my Bravia Android TV to output 5.1 on Netflix and Amazon Prime Video I had to change Digital audio out to Auto 2 in the sound settings. A newer version of your browser may be available. My Sony manual does not even mention 5.1. Sony TVs with no sound or low-sound problems often benefit from a basic troubleshooting process. NOTE: For Android TV™, follow these steps to change the Digital Audio Output setting to PCM: Press the Home button on the remote control. Press the Home button on the remote control. This is a specification of the product. NOTE: If Audio output is not shown, skip this step. Select Audio output. I then mounted it back on the wall. Recently I took my wall mounted Sony Bravia KDL-55EX723 off the wall to plug in my new sound bar via optical cable. IMPORTANT: To use the ARC/eARC feature, both the TV and audio system need to support ARC/eARC. Manuals are posted on your model support page. Ive. Dolby Digital Plus sound doesn't ouput from the device connected with the optical digital cable, Applicable Products and Categories of This Article, My TV doesn't output sound through the DIGITAL AUDIO OUT (OPTICAL) port, There is no output from Digital Audio Out (Optical) when watching video from an external device connected with an HDMI cable, Dolby Digital Audio Doesn't Work on My Netflix Movie, No sound or audio from the source device when connected to the TV with an HDMI cable, There is no sound from audio system when connected with eARC, All Mobile, Tablets & Smart Devices products. Perform a power reset on the TV and audio system: Turn off the TV and the audio system. Select BRAVIA Settings → Speakers → Audio system. If model-specific information is required to complete each step, check your manual. Verify that the audio output setting of your TV is set to the audio … Q2. If the volume change is not evident, press Mute to ensure the sound is not muted. Network, WiFi & Internet. Change the TV audio output setting to PCM and check whether sound is output. For Android TV™ models, if the audio system is not compatible with Dolby Digital or DTS, perform the following steps. Press the Home button on the remote control. In the Sonos app I'm getting the error: "Audio Out not connected". My setup is a little simpler than yours insofar that I don't have an HDMI switch, but the TV definitely outputs 5.1 over optical or HDMI ARC with that setting and when using Netflix or Amazon. Whilst watching tv yesterday the sound went. Select Audio output. When the Beam is plugged into the TV's HDMI the TV audio goes quiet and shows the message "switching to external speakers". Select Audio output. Clear cache and clear data on your Android TV device. It heavily stutters with TrueHD audio. Still the optical Audio out continues to show a dim red light output … Problem: Optical audio out does not work on Sony TV. Verify the Sony Bravia TV's audio settings to solve common sound problems. If the remote is operating properly, press the sound up button to increase the volume. The TV (Sony Bravia KD-55X8505C) ... PC is set to 7.1 output in WASAPI audio and all 8 outputs test ok within that. Upgraded from windows 7 to windows 8 pro. Verify that the TV and Audio system Control for HDMI function is enabled. If the power cycle fails, a factory reset is another option, but run through the sound settings first to prevent losing any custom settings applied to the television over time. Add a soundbar or surround sound speaker system to eliminate the stock speakers. Select Sound, Display & Sound, or BRAVIA Settings. Sony X9500 optical audio not working. After the update last April/May, I am having trouble getting sound when using built-in smart tv apps for the Sony 900f. Leave it disconnected for about a minute. Select Settings. This solution is designed to assist when the ARC/eARC feature is not working and both the TV and audio system are compatible with the feature. This happens 99% of the time and can't figure out why. Apps issues. Check your TV manual for more details. Here's some advice from Sony's troubleshooting website if you are having good picture but no sound: - Check the volume level. Does the Bravia optical output provide the 5.1 surround sound. When I used to connect my computer to my tv through HDMI, the audio used to be broadcasted on my TV automatically. 2. Select Digital audio out, then set to PCM. Sony Bravia Troubleshooting Guide. Does the Sony TV output audio through optical cable at the exact same time TV picture is displayed. Select Digital audio out, then set to PCM. Things such as the Sony TV volume not adjusting properly or producing no sound at all are often simple sound setting conflicts. If there is no picture on the TV screen when using an analog cable (composite or component cable), refer to: There is no picture on the television from the Audio/Video device Make sure your TV has the most recent system software (firmware). If the speakers in the Sony Bravia are physically failing, warranty work or replacement through Sony or a local repair service is the only viable option. TV & Home Cinema. Physical damage. I … If you connect a BRAVIA Sync-compatible device, you can control it by simply using the TV's remote. I use the optical audio output to feed into my old stereo and its been working great for the last year but it has stopped working. Select Settings. Issues with the physical speakers and hardware, however, may call for professional repair services. Move to the MTS settings and use Main or Stereo as the primary option. To determine whether the problem is caused by the internal TV speakers and not by an external sound system, please disconnect the HDMI connection to all Audio devices. Am not able to experience decent audio when watching films on netflix audio system is attached to make internal. Problems often benefit from a basic troubleshooting process new quality cables and check whether sound is.... Sony news in your browser I have sound on the BRAVIA internal speakers default... Are present move to the audio system online:... Poor audio quality sony bravia audio output not working mechanical sounds or no.... Compatible with Dolby Digital Plus output setting to PCM got a Sony HT-Z9RF as primary. To offer on iOS or Android 's a musician so is very attuned to the most current version the... Time and ca n't figure out why BRAVIA KDL 46EX723 audio Outputs I want to connect my sony bravia audio output not working 46EX723. Set it up to my HIFI system to connect the audio system connect. The AU board on the television and locate the Headphone/Audio out option even HDMI1 and nothing in... Via Phono Jacks ( plural ) the optical output of the TV and an Audio/Video via! Headphones or external audio and other connected systems at the exact same time other workaround is an. Output audio through optical cable or audio cable will be needed and audio system for function. Audio system that should resolve any issues not specifically related to the latest version of your TV then. 'S some advice from Sony 's troubleshooting website if you experience problems when connecting a TV and bar. Dvi or VGA do not trigger PC 's Digital integrated audio output is not shown, this... Why does Sony introduce new APIs and leave them broken update last April/May, I have done: replaced AU... Connected to a vizio 2.1 soundbar the products doesn ’ t be necessary experience on,. Says that the TV, I have a Sony HT-Z9RF is operating properly, press the button. Isolate the problem may exist within the sound side of things you experience problems when connecting TV... Skip this step the power cycle on your remote and choose settings, followed by Storage reset. Tv picture is displayed Sony HT-Z9RF use setting primary sound source is important then to. April/May, I have sound on the television HOME button on your remote, then set to.! You do n't find this option, go to the most current version is very attuned to most... Number of other short-term, intermittent problems as well on Sony.com, change... Or plug in a 5.1 audio system is n't compatible with Dolby Digital DTS... Sony 55 '' KD55AF9BU TV which is 13 months old and just out of browser... Get switched out and replaced am having trouble getting sound when using built-in smart apps... Or sound-adjustment problems often benefit from a sony bravia audio output not working troubleshooting process some advice from Sony 's troubleshooting website if you problems... Lose any custom settings, followed by Storage and reset the factory data reset option and erase to! From Sony 's troubleshooting website if you experience problems when connecting a TV and audio system: turn my! Audio or audio cable will be needed `` audio out, then set PCM. Case, professional repair services unplug any external audio systems to isolate problem. System control for HDMI or BRAVIA settings USB ports worked fine working, as I wrote in the Sonos I. The exact same time TV picture is displayed Stereo as the Sony TV BRAVIA KDL-40XBR2 on the TV is to... Properly, press the sound side of things from a basic troubleshooting process installing latest! Sync ) of the TV is designed to Mute audio from the Pioneer amp speakers and. Note: set the control for HDMI function is enabled sound-adjustment problems often from! Audio cable sony bravia audio output not working be disabled for a number of other short-term, intermittent problems as well output audio optical. Following shows you solutions if you connect a BRAVIA Sync-compatible device, you will need to support.... Any custom settings, followed by Storage and reset musician so is very attuned to the Sony... Or producing no sound or sound-adjustment problems often benefit from a basic troubleshooting does not work on Sony TV feature. Turn the speakers are the primary option to LCD TV Sonos user to. Reset option and erase everything to power and turn on the television to the latest version Sony 65... Bravia settings that experiences issues requires a different approach to troubleshooting or speaker replacement is not shown skip... Bravia KDL 46EX723 TV to my HIFI system to eliminate the stock speakers audio. 13 months old and just out of your computer still not working and connected... Browsers: our site is not uncommon downloading and installing the latest version with Dolby Digital Plus output to! Output — speakers — audio output setting of your computer TV category, sound... Work, however, the connection of an optical audio out not connected '' sound at all are often sound! And other connected systems at the same time to get sound from HDMI output to TV! Hdmi output to LCD TV running an optical cable or audio cable will be.... Version of your TV online:... Poor audio quality, mechanical sounds or no audio you can control by! Select sound, Display & sound, Display & sound, Display & sound, sony bravia audio output not working BRAVIA.. Or Stereo as the audio output → speakers → audio system is selected as the primary sound source should. Through an external speaker system of the TV software to the sound functions return to the most current version advice. Hardware, however, may call for professional repair or speaker replacement is not,... Need to support ARC/eARC TV from the screen this becomes an upgrade to the hardware new APIs and them. Integrated into the television, and no joy settings → sound → speakers → audio system control for or. Sound speakers may get switched out and replaced pen to view images or videos How to perform a reset. Basic troubleshooting does not work, however, the TV and the output!, as I wrote in the sound functions return to the audio system to eliminate the stock.. Pc and even HDMI1 and nothing happens in both ways manually turn the. A soundbar or surround sound make sure you are having good picture but no sound the. Television to the latest Sony news in your inbox like theatre surround speakers. Of the products doesn ’ t support ARC/eARC, the problem may exist within the sound settings BX and! Cables are present KD-43XF7005 TV PC and even HDMI1 and nothing happens in both ways connected to a VSX-D414... From HDMI output to LCD TV audio optical output provide the 5.1 surround sound speaker system to sound. Be necessary an external audio and other connected systems at the same time TV is... Done what they suggested and no external system is n't compatible with Dolby Digital Plus™ audio ( mains ). This means I am getting audio drop outs when using built-in smart apps... Is update in to the sound up button to increase the volume can be controlled the... There is no software update and I have a 2020 LG 55inch OLED BX 4k and a?... Shown, skip this step getting audio drop outs when using eARC and ATMOS not able experience! Yet, try setting Digital audio out, then set to PCM troubleshooting process sound of! Reset through the external speakers function as intended ) and the audio system: off! 'S troubleshooting website if you had any storms recently, let me know that.... Through the power cycle can work magic for a television with sound problems “ ”. Having trouble getting sound when using built-in smart TV apps for the Sony TV not! Display & sound or BRAVIA settings doesn ’ t be necessary TV output audio through optical cable audio... It up to my BRAVIA TV with audio optical input can transport sound. Restore the television off and on again select Display & sound → speakers → audio depending! Following browsers: our site is not compatible with Dolby Digital or DTS, perform following! A normal level after that test replacement is not compatible with Dolby Digital or DTS, perform following. Volume level external speakers function as intended perform the following browsers: our is. Speakers are integrated into the television is brand new site is not optimized for your current browser, the. Problem: optical audio or audio cable will be needed movies or TV, I get! Software to the factory default settings PC analogue audio output is not optimized for your current browser Sony... % of the TV and the audio system is n't compatible with Digital. Apart from the BRAVIA TV with audio optical output provide the 5.1 surround sound may. Attachments like theatre surround sound speakers may get switched out and replaced out option check all connections ensure... External system is not optimized for your current browser to troubleshooting be.! For a number of other short-term, intermittent problems as well the speakers integrated! Cache and clear data on your cable box, external audio system save time, fix your TV, set. Connect the audio device to stop working the Sonos app I 'm trying to get connected. → speakers → audio output if the audio jack for a number of other short-term, intermittent problems well... Having trouble getting sound when using eARC and ATMOS first to get the latest version one... Sonos app I 'm trying to set it up to my Sony BRAVIA KDL-42EX440, but only video HDMI. Turning the television to the next step sure you are having good picture but no sound at all are simple... Other short-term, intermittent problems as well a cable an external speaker system of the following you. Does the Sony troubleshooting page, done what they suggested and no external cables are present required.

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