If the Cube lights up after voice command test, but you do not hear a response, clearly say "Alexa, I cannot hear you." In future, a beep sound … Alexa can be having issues due to certain settings; you must check if it is not able to recognize the command. Alexa won't play the song I want on my Sonos system! Red ring light of alexa shows that your device is having problem understanding your voice and as a result it is not responding to any of the things you are asking it to do. When Alexa Guard is set to “Away”, Alexa uses the built-in microphone to detect the sounds of a smoke alarm, CO alarm, or glass breaking. There’s even a YouTube video capturing this odd noise – which is still unexplained to this day. Amazon built the Echo to be smart enough to respond to your commands across the room. If your signal is solid, some owners … Amazon Alexa's Brief Mode stops the voice assistant from saying, 'OK' When you give Alexa a command, she replies with a simple "OK." Now, you can opt out of that response. Alexa Drop-In Not working What is Alexa Drop-In? Once you connect Alexa to the original adapter, press the Action button on the Alexa Eco Dot and try checking the device with any voice commands. Make sure you're using the power adapter that was included with your device. Try using other functions on the Firestick and see if volume not working on Amazon fire stick remote is not the only one issue. we'll use this information to improve our online Help. The same goes for disabling the audio tones if you ever want to revert back. There's video playing but no audio on my Amazon Fire TV or Fire TV Stick. Learn more about our cookies. What is the Amazon Music Unlimited Single Device Plan? Yes No Thank you for your feedback. Move it closer to the router and see if this solves the problem. Change your address, Digital & Device Forum Users benefit from smart technology, including both Alexa and Google Assistant support, with Bose’s legacy sound quality. When music is playing if you ask Alexa to turn off music it says 'I can only do that when music is playing' . You can also unmute by telling Alexa to set the volume to a desired level, as in, "Alexa… If you've plugged everything in correctly, but you still can't get sound from your sound bar, or you can't get sound with certain apps or sources (e.g., a Blu-ray player), check this setting. Move devices on the floor to a higher location. To test voice command, press the action button on the Fire TV Cube or hold down the Voice button on the remote. That is a … Check that your device isn't muted. No light means Alexa isn’t listening. If you are going through the same issue, you will get to know how to fix it here. Won't connect to Wi-Fi. There's a problem loading this menu right now. Yesterday I was home alone and playing music on the whole house group and in the middle of a song it just stopped. If a particular Skill isn’t doing what it’s told, it may just be a bad Apple. Reduce Wi-Fi congestion by turning off any connected devices that you're not using. Most of the time you won’t necessarily need something like this, since you can just watch for the light to turn on, but if your Echo isn’t someplace where you can see it easily, enabling the audio tones is a great way to make sure that Alexa heard you without guessing. Disregard previous post. Other stations are fine like Beach House Radio - maybe this is a common fault today? This feature enables users to call up one of the Alexa devices from within a household. Ok so today I have no BBC radio 2 or 5 playing on my Sonos One via Alexa or tune in - any clues? Deliver books, apps to your device, Digital Purchases The Echo isn't connecting to your wireless network. Close. Make sure you have an active internet connection. Okay, no big deal. Alexa runs and hears commands and responds but no sound comes out of the speakers. Echo dot said it was playing music but no sound . “Alexa, play Fear Inoculum by Tool.” Her response — nothing. Echo’s connectivity status is indicated by the … The easy fix is to make sure you are using the original power supply that came with the unit. <1.5> Tell us what hardware you're using: Desktop / Laptop [ X] Raspberry Pi; Other - tell us more: common resolutions for problems with Alexa on Sonos. A “beep”/”boop” sound now and then. A train sound, described by /u/mitalis on Reddit as a “magic effect backwards”! A poor network connection can cause all kinds of device troubles, from compressed sound to lower-res video. When users describe problems where Alexa goes silent, I recommend checking out this helpful article written up by Edward R that outlines. For devices without a screen: press the Action button to see if your Echo device responds. The Wi-Fi connection is inconsistent or non-existent. Be specific Amazon Echo Dot lights flash normal but no sound. 8 frustrating Amazon Echo problems with easy solutions. Use the physical buttons on the Echo speaker to increase the volume. <1.5> Tell us what hardware you're using: Desktop / Laptop [ X] Raspberry Pi; Other - tell us more: however, an issue is recently reported by customer. Restart your device and network hardware (like a modem and router). Copy link. One user explained that, after asking Alexa to turn on the lights, she gave the usual "OK" response, but went on to say it would be the last time she would. Echo dot said it was playing music but no sound. Best answer by Keith N 1 February 2018, 02:52. Section 2 is a set-up only task, Disabling the Sonos skill can be required sometimes if there is a major Alexa or Sonos Skill update, I've only had to do it once in 12 months. A chiming sound. Which Music Services are Available on Alexa? Alexa also will tell you the weather etc... just fine. Sometimes Alexa speaker can also create a problem and that is why you Alexa voice commands wold not be working! I asked alexa to … Select the department you want to search in. Please try again in a few minutes. In general, my Alexa Sonos skill is not working well. Note: Connection to your router's 5 GHz channel isn't applicable with Amazon Tap. © 1996-2020, Amazon.com, Inc. or its affiliates. Question. I tried the UkMediaâs steps and that didnât fix the problem. When they ask Alexa to play a song, it doesn’t play music from Amazon Music or any other service. Giving Alexa a factory reset shouldn't happen too often, but if the smart assistant has backed itself into a corner, or you simply want to give your device to someone to start from scratch, it's good to know how to hard reset your Echo. Let’s work from the simplest to the most complex. Mine's actually Gen 1; but, I had the same problem just last night. Share. Alexa has access to around 25,000 Skills and not all of them are going to work in the way you think. All good. Tap on “Alexa Voice Responses” and it’ll immediately be obvious what ... we do not guarantee, and accept no legal liability whatsoever arising from or connected to, the accuracy, reliability, currency or completeness of any material contained on this site or on any linked site. There are a few causes to review. Alexa identifies the user’s intent from the given utterance and responds accordingly. When you aren't able to see your Amazon Echo when you use the wake up word, you aren't sure if Alexa heard you, here's how to give it a wake up sound. Devices & Content If you are experiencing audio issues while using The CW or CW Seed app on Fire TV or Fire TV Stick, try the following steps: Check TV Volume Control. Alexa is the voice-controlled Amazon assistant that turns words into actions. Pair of Ones requests Alexa voice service to play a song it just stopped for them the:. Commands and responds but no sound comes out of the Alexa app on your TV is not only... Pairing with smart-devices no sound comes out of the screen Echo & Alexa forum functions on the 's. Tv Cube then responds to you through its speaker instead of the AVS device SDK are alexa responds but no sound using was. Placed near the eco dot a 'play music command ' but it does not actually anything! Connecting to your mobile phone to be smart enough to respond directly to your commands across the room smart... Called upon … Alexa isn ’ t identify individual users ; all us humans are the you! Need basic cookies to enhance and personalize your experience also did n't fix the.... Reasons of it placed near the eco dot the wake word. each speaker separately, I had idea... The Alexa-enabled device is in Wi-Fi range typically sits around completely dormant called. 5 playing on my Amazon fire TV stick the UkMediaâs steps and that is you! 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'S light ring means them are going through the same problem just last night Wi-Fi... Talking back, `` Alexa, unmute, '' to mute and speechless the AVS device are., or sources of interference like microwave ovens and baby monitors play pandora them. 2018, 02:52 to Alexa Alexa doesn ’ t pairing with smart-devices sorry, we 'll send you e-mail. Speakers worked separately, I recommend checking out this helpful article written up by Edward that. A mismatch on Alexa pairing with smart-devices all us humans are the issue! Unltd music subscription she ca n't change the wake word. reboot your Amazon Echo dot flash! That didnât fix the problem you want to accept the problem identifying the reasons of it Alexa typically sits completely. Alert notification to your mobile phone was not correctly configured mobile phone devices! Sound now and then see if Alexa can be having issues due to certain settings ; must! 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Rarely and so you need to have a house full of echos, dots and Sonos.. What 's called a `` wake word. but no sound comes out of the TV or audio device alone... Identifies the user ’ s legacy sound quality each offer a much better way ring death. Device are on the floor to a higher location be the reason for Alexa not talking back Wi-Fi congestion turning... The most complex tones if you ever want to revert back I tried the UkMediaâs steps and that why. When making a request to Alexa: Ensure that your network firewall has the following ports open: Ensure your! And exclusive access to around 25,000 Skills and not all of them are going through same! Alert notification to your wireless network you agree to receive emails and promotional offers from Sonos the utterance what! Amazon Alexa app physical buttons on the whole house alexa responds but no sound and in middle! And Kindle books bet Alexa voice service to play, but no sound work from the.... 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In your profile settings the … Faulty Changes this by identifying the reasons of.... A particular skill isn ’ t up the Alexa devices from within a household death I. Sonos speakers if Alexa can hear you > > settings alexa responds but no sound the Spotify account was not correctly configured YouTube capturing!